Orders
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How Do I Make a Change to My Order?
If you need to change the address, item, or boot size on your order, please contact us as soon as possible. If your order has already been sent to our warehouse it might not be possible to change it. Contact Us Here to Change Your Order -
If you need to cancel your order, please contact us as soon as possible. If your order has already been sent to our warehouse it might not be possible to cancel it. Contact Us Here to Cancel Your Order
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AKU US orders ship from two warehouses to give you the best selection of products. Shipping typically takes 5-10 business days. Your order may come from our warehouse in Ontario, Canada, or Pennsylvania. Orders ship via the US Postal Service or UPS.
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We do our best to ship orders in one business day, but sometimes due to short delays, it might take 1-3 business days. If you have not received a shipment confirmation email after 3 business days, please contact us here.
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For orders shipped from our Canadian Warehouse, we ship via Canada Post which gets delivered by the US Postal Service. For Orders shipped from our US warehouse, we ship via UPS. For PO Boxes and overseas military addresses, we will ship either US Postal Service or UPS Surepost with delivery by ...